Helpdesk Analyst II - (San Diego, CA)

Jon M. Scalise Top Secret Clearance Level was granted 12/20/2016 by DISCO PROFESSIONAL EXPERIENCE: Exceptional experience as a Level two technical support professional functioning competently on the telephone/help desk and field support. Provide exceptional telephone support within a Support Center environment providing Tier two support. Accurately identify, prioritize and logging the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, PC refresh/deployment, inventory and asset management, disaster recovery planning and manage crisis escalation. While working on a call center assignment I would average about 25 to 35 calls per shift. Also ten years’ supervisor experience in desktop/helpdesk operations, warehouse management and inventory control. 09/2009 - Currently Independent IT Contractor/Consultant