Automotive Service Advisor - 37 Locations in Northeast Ohio - Cuyahoga, Summit - (Cleveland, OH)

SUMMARY Sells tires, automotive accessories, service repairs and preventative maintenance with the goal of ensuring customer satisfaction. Assesses customer needs for tires, services and other products, accurately and effectively responding to questions and resolving issues. All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect: Key Competencies Descriptors 1. Customer Focus Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty. 2. Desire to Learn Actively seeks to build or acquire new knowledge in order to improve and develop skills. 3. Interpersonal Effectiveness Actively listens and communicates respectfully and effectively. Presents details in an engaging and understandable manner. 4. Detail Orientation