Automotive Service Assistant - 37 Locations in Northeast Ohio - Cuyahoga - (Cleveland, OH)

SUMMARY Provides superior customer service by performing both basic repair tech services, and assisting in both tire and service business sales. All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect: Key Competencies Descriptors 1. Customer Focus Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty. 2. Desire to Learn Actively seeks to build or acquire new knowledge in order to improve and develop skills. 3. Interpersonal Effectiveness Actively listens and communicates respectfully and effectively. Presents details in an engaging and understandable manner. 4. Detail Orientation Completes tasks accurately, thoroughly and with an eye toward quality, and in accordance with established processes and procedures. 5. Reliability