Callina Nicole Willman - (Dallas, TX)

Objective A highly motivated individual seeking to use my skills, gain experience, and help the company improve its work environment and excel from where it is currently operating. Work History 12/2013-Present: CBSI (Communication Business Services, INC.) Title: Telephone Operator/Trainer Handle incoming calls for over 900 companies nation wide using an on-line switchboard system to collect messages, handle outbound calls in order to contact clients, set appointments, set reservations, handle after hours emergency service calls, sell products, place orders, provide access for home tours, provide live assistance 24/7, multitask, customer service, problem solve, handle different procedures based on the time of day, train new employees in all of south Georgia, travel across the country to train workers in remote offices, work in various environments, communicate with team members, manage large call volumes, deliver hundreds of messages per day via fax, text, email, and phone.