Help Desk Support - (Laurel, MD)

Tifah Crump Skills ? Software: · Software: Microsoft Office (Word, Excel, Power Point) SmartView, Portal Manager, AGS, RSA, HP Service Manager, Citrix ? Hardware: Taking apart and putting together computers, Patching, Imaging, Active Directory, Citrix ? Networking: Connecting VGA & DVI Cables Experience Exelon Corporations July 2017 – Present (Trade Floor Help Desk Support, IT Commercial) • Reimage and patch computers daily resulting in computers having the most up to date operating system and software configurations • Install RAM on several machines daily to increase the memory and speed of the computers • Open tickets for clients in Service Manager in order for the appropriate team to investigate and resolve issues • Wipe multiple hard drives biweekly due to them malfunctioning or being replaced by newer