Marketing and Media Relations Specialist - (Seattle, WA)

EMPLOYMENT Customer Service Manager & Social Media Coordinator October 2015 – March 2017 BlackRapid, Inc., Seattle, WA Photography consumer packaged goods company • Communicated via email and phone with customers, vendors, distributors and ambassadors • Answered customer questions regarding our products, recorded feedback and maintained high levels of customer satisfaction by efficiently replying to all emails within 24 hours • Strategized all social media content including Facebook, Instagram, Twitter, and created weekly newsletters regarding new products and creative collaborations with photographers • Developed detailed Excel reports of customer interactions, monthly revenue, and camera repair statistics to share with Product and Business Manager and establish any necessary changes or improvements to products

Posted in Seattle, WA, Creative
From BarefootStudent - 1 month ago