Service Desk Analyst- Intern - (New York, NY)

JANAE CHARLES 9119 Schenck Street Brooklyn, NY, 11236 347-703-XXXX XXXX@yahoo.com Objective: Energetic, technical-minded Student seeking a Desktop Support Technician position, where I can utilize my education to contribute to the company’s operations and at the same time offer creativity and critical thinking skills to help generate innovative ideas and gain industry experience. Education: New York City College Of Technology/ CUNY, Brooklyn, NY Major: Computer Info Systems Anticipated Graduation: Dec. 2017 IT Training ? PC, Docking station and Laptop setup ? Troubleshooting (Hardware and Software) ? Knowledge of ticketing systems (Service Now and Remedy) ? Remote Desktop (Go to Assist and Landesk) ? Building and Re-Imaging machines(Microsoft Deployment Tool, Casper) ? Active Directory Professional Experience Marc Jacobs Intl, New York, NY, January 2017- Present Service Desk Analyst – Intern ? Resolving tickets using ticketing system (Service Now)