Network incident analyst - (Redmond, WA)

MANASA RAPOLU Ph: 425-979-XXXX Email: XXXX@gmail.com SUMMARY • A versatile and self-directed individual having 6 yrs of experience in project management, Networking and a proven track record of successfully launching, managing and releasing large scale projects. • Worked as an Incident Analyst at Azure NOC, and responsible for managing and supporting network alerts. • Comprehend and execute managerial and business policy with regard to incident mitigation • Expertise in delivering and driving multiple projects simultaneously • Expertise in service excellence, processes improvements, IT infrastructure & operations management, risk management, resource management, problem management, project planning and execution, customer handling, KPI, change management, delivery and performance management • Experienced in tracking and reporting on specific projects and assumed deadlines • Minimize the impact of changing business priorities through effective communication and an established change order process