Trainer/Help Desk Analyst - (Los Angeles, CA)

JUDILYNN F. LUMPKIN 14814 East Gale Ave., Apt A21 ? Hacienda Heights, CA 310-895-XXXX ? XXXX@sbcglobal.net TRAINER ~ INSTRUCTIONAL DESIGN ~ HELP DESK Highly motivated, self-directed professional with over ten years of experience in working to build better training programs and IT solutions. Strong attention to detail and willingness to examine policies and procedures in order to find potential for improvement. Varied work background includes roles in education, public health, and retail settings. CORE COMPETENCIES TRAINING - Provide training in a one-on-one, classroom setting or via the web on the PHFE standard software applications, i.e. Microsoft Office, Remote Access, ERP (Costpoint, TESS, CRM, CER) and proprietary systems. IT SUPPORT - Identify, diagnose, and resolve Tier one issues on computer, mobile, software and Internet.