My Profile - (Boston, MA)

DAVID W. PALOJARVI Experience Systems Services & Support Analyst 07/2006 to 05/2016 Fidelity Investments Support Center Responsible for 1st level monitoring of the following. Network Data, Internet, and Voice infrastructure. Distributed platforms including, Windows and Unix. Mainframe On-line, MVS System Console, and Security Operations. Fidelity Managed Network, Retail and Institutional applications. Escalation and management of incidents, from discovery/root cause determination through resolution. Brokerage War Room Systems Analyst 06/1996 to 07/2006 Fidelity Investments Recruited to design, develop, and maintain Fidelity Brokerage War Room. Played primary role in designing fully operational Brokerage Services Hotline. Primary business hours problem contact for Brokerage Systems originating from Dallas On-line Support, Customer Service Center, and Development. Responsible for maintaining Acceptance and Test complex data file integrity including monitor and control of file maintenance during and after hours.