VOIP Support Tech - (Phoenix, AZ)

THOMAS E. ROSE Summary of Qualifications: 7yr military career as a Network Engineer Desktop Help Desk Experience Facilitated meetings with both internal and external teams Customer oriented with technical acumen to relate to technical teams EXPERIENCE: VOIP Support Technician - J-Curve, Tempe, AZ (October 2016 -Present) • Provide client support and technical issue resolution via phone, e-mail, or chat • Assist customers with move, add, change requests in Hosted VoIP PBX platforms • Troubleshoot connectivity, quality of service, break/fix, voice quality • Design call flow and call routing protocols within the hosted VoIP environment Project Manager - Safeway, Phoenix, AZ (July 2015 -October 2015) Collaborated with large-scaled enterprise network infrastructure teams to capture risk and issues and initiated resolution to open items in a timely manner Managed projects from End-To-End during the merger to effectively convert the Albertson network onto the Safeway network