Salesforce Developer/Admin - (Katy, TX)

Summary: • IT Developer with over two years of progressive development experience with a Master degree in Computer Science. • Thorough understanding of Software Development Life Cycle (SDLC). • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and App-exchange etc. • Proficiency in SFDC Administrative tasks such as creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events. • Experience in CRM business processes like Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management. • Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships. • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated lead routing, lead escalation and email alerts.