Studio Manager - (Fort Washington, MD)

Objective: To obtain a career position with an opportunity to change lives along with fulfilling benefits and career advancements. - PROFESSIONAL EXPERIENCE Teleperformance 11/2016- 02/2017 Richmond, Virginia Deposit Supervisor- Supervised 22 employees. Weekly 10-20 minute meetings with each member of the team. Accomplished high degree of tact and diplomacy when dealing with customer issues. Successfully handled escalation calls for problem resolution in the area of banking . Collaborated with management staff to improve quality and efficiency of team work ethic. Serve as the initial point of contact for all complex questions in regards to federal regulations and policies . Run daily reports on my team to ensure all goals are met for the day. Monitor staff phone calls to assure customers satisfaction. Provide excellent customer service to all subscribers and fellow representatives. Weekly QA Monitoring and coaching done using the TOPS process.