Styled by Pretty - (Rochester, NY)

Lexus banks Objective To obtain a mid-level position that utilizes my volunteer and professional experience. Experience 5/1/2014 to 10/14/2016 ADT Security Services Rochester, NY Inbound Call representative • Monitors MAS system for alarm signals and responds to alarms using the details provided in instruction screens • Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties • Properly documents alarm handling procedures within the alarm screens • Completes alarm processing in accordance with departmental procedures • Other duties as assigned 4/1/2010 to 2/1/2015 Wegmans Food Markets Rochester, NY Front end customer service • Provided incredible customer service by engaging customers in conversation using effective communication skills such as direct eye contact and a smile to build a rapport based on trust and satisfaction