Brand Ambassador - (Philadelphia, PA)

WHITNEY D. RUSTIN Elkins Park, PA 19027 EDUCATION COMMUNITY COLLEGE OF PHILADELPHIA Philadelphia, PA (Current) NORTHEAST HIGH SCHOOL Philadelphia, PA (2007) WORK EXPERIENCE Pop Healthcare Doylestown, PA Outreach Specialist/Customer Service November 2015- Current • Communicated and educated members on home screenings • Scheduled members for in home screening • Researched required details using available resources • Resolved any incorrect member details • Promoted programs member was eligible for Lifeshield Home Security Langhorne, PA Sales/Customer Service/Technical Support June 2014 – October 2015 • Rectified billing questions with customers • Handled a high volume of inbound and outbound calls • Utilized sales skills to upsell the systems functionality to customers • Resolved service problems by clarifying the complaint, determining the cause, selecting and explaining the best solution, expediting adjustment (if any), following up to ensure resolution