Resume - (Oklahoma City, OK)

EXPERIENCE Farmers Insurance, Oklahoma City, OK — IT Service Helpdesk Analyst June 2016 - December 2016 Provided service with the assistance for the MyComs transition project Assisted in-house employees with the installation and configuration of Outlook and Skype for Business Provided additional support and assistance for other software and/or hardware issues Dell, Oklahoma City, OK — Client Technical Support Sr. Associate January 2015 - May 2016 Provide support and excellent customer service to hundreds of users tirelessly for software and/or hardware issues that occur While providing support on multiple issues, also maintaining a reputation of productivity, problem solving skills and professionalism Collaborate in a team-based environment to resolve issues that would require another point of view UAPB Computer Sci. Department. , Pine Bluff, AR — Research Assistant September 2012 - December 2014 Assist the professor with research and development to create a master